Last Updated: November 2019
Version number: 6.0
What Information is Collected
We collect and process personal information about you when you interact with us and our Services. Such information may include:
- Your name, email address, username and password;
- Your academic history and other information you entered into your User profile ("Degreed Profile"), and how you use our Services;
- Your marketing preferences, including any consents you have given us; and
Most personal information you provide to us is voluntary, unless indicated otherwise. Examples of areas on the Site where we collect data are pages where you can open a Degreed account and create a Degreed Profile. Only you can modify your own personal Degreed Profile once it has been created. You may remove your Degreed Profile from our database at any time. To the extent you wish to retain an independent record of such your Degreed Profile, you must include a personal email address at the time of creating your Degreed Profile.
In addition, if you access and use the Site or the Services on a mobile device and your mobile device's settings allow it, we may collect information about your real-time location. If you access our Services using a mobile device, you may adjust the settings on your mobile device to allow or prevent the sharing of location information. For example, you can disable "Location" (or "Location Services" on iOS-based devices) on your mobile device to prevent sharing your location information with us. Please refer to instructions provided by your mobile service provider or the manufacturer of your mobile device to learn how to adjust your mobile device settings. Please note that if you disable the sharing of location information, you may be unable to access some features of our Services that are designed for mobile devices.
We may enable you to log into the Services using a social media account, and if you do so you may be asked to grant us access to certain information from your social media profile, such as your public profile, birthday, current city, and e-mail address. Social media networks operate independently from Degreed, and we are not responsible for social media networks' interfaces or privacy or security practices. Please refer to the privacy settings of the applicable social media platform or application to determine how you may manage the interactivity between us and your social media account.
How Information is Used
We process your personal information for the following purposes:
- As required to provide you with our Services and establish and fulfill our contract with you. This may include verifying your identity, communicating with you and providing customer services;
- As required by us to enable our business and pursue our legitimate interests, in particular:
- we monitor the use of our Site and Services, and may use your information to help us monitor, improve and protect our products, content, services and websites, both online and offline;
- we may use information you provide to personalize our Site and Services for you;
- we may monitor our Services to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable laws;
- we may use information you provide to investigate any complaints received from you or from others;
- we may use your information to invite you to take part in market research; and
- As required for compliance with applicable laws and protection of Degreed's legitimate business interests and legal rights, including, but not limited to, use in connection with legal claims, compliance, regulatory, investigative purposes (including disclosure of such information in connection with legal process or litigation).
In addition, and where needed with your consent, we may send you messages in relation to our products and services, for example to send notifications about new features. You can opt-out of such messages by following the instructions in the communication.
Non-Personally Identifiable Anonymous Information
Where possible, the Degreed servers automatically recognize each User's Internet Protocol address. Also, aggregate information about Degreed Users is routinely gathered for purposes of identifying the use of Degreed.com, including information such as what pages are being visited most, what domains our visitors are coming from (i.e. google.com), when our servers are busiest, and what websites are referring Users to us and aggregated data for purposes of analysis, gathering employment statistical information and for learning and training. This information helps us to improve our services and to evaluate our marketing efforts. We only use such data anonymously and aggregately. This information may be shared with third parties, but only in the aggregate. The treatment of non-personally identifiable information is subject to change in accordance with the then applicable law. Degreed owns all rights in and to this anonymous and aggregated data.
Sharing Information with Third Parties and International Transfer
Disclaimer: If you are using a Degreed account as an employee of a Degreed customer, you are considered an enterprise user. As such, provisions in this section related to data sharing and data transfer are superseded by written agreements between Degreed and your employer. Under no circumstances does Degreed use your Personal Data for any purpose other than as necessary to provide the services to you and your employer. Any questions about the provisions contained in the written agreements between Degreed and your employer may be directed to your company administrator. Further, Degreed does not act as the Data Controller for any Personal Data in relation to enterprise users. The terms "Personal Data" and "Data Controller" as used herein have the meanings given in the Regulation (EU) 2016/679 or also known as General Data Protection Regulation.
As we are a global company headquartered in the United States, we handle data transfers to and from countries with differing levels of protection requirements for personal information. We have taken various measures to ensure adequate protection of such transfers. These safeguards include:
- GDPR compliance (read more here)
- Applying the EU Commission approved standard contractual clauses (read more here)
- Adhering to the Binding Corporate Rules some of our providers have in place (read more here).
If you would like to learn more about these safeguards, our contact details are listed near the end of this document.
We may also share your data with other third parties, such as governmental authorities or law enforcement officials, if we are required by law to do so or if this is for the protection of our legitimate interests and/or legal rights.
Rights of Access, Deletion and Other Rights
We provide you with access to your information through your Degreed Profile, where you can access, update, amend or correct inaccuracies on information provided in your Degreed Profile. From each Degreed account, you may also opt out of receiving newsletters and certain other correspondence from Degreed. If you wish to delete your Degreed Profile, you can do so in the Personal section of their Profile Settings. Once you have arrived at the Profile Settings page, you can select "Delete Profile" and select "yes" to confirm that you would like to delete your account. If you are connected to an enterprise account, you cannot delete your individual account.
In addition to the above, you are entitled to reach out to us via the contact details below and ask us for an overview or copy of your personal information, to correct or delete certain data or restrict processing of your data. In some cases, you may object to the processing of your information and where we have asked you for your consent to process personal information, you can withdraw your consent at any time.
California Civil Code Section § 1798.83 permits users of our Services who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com or write us at: 4305 Hacienda Drive, Suite 300, Pleasanton, CA 94588
Please note that the rights described above are not absolute, and that your request cannot always be met entirely. For example, sometimes we cannot delete or restrict the processing of your information as we may have legal obligations or contractual obligations to keep certain information.
How Long We Retain Your Data
Where you have a Degreed Profile, we will keep your information for the duration of your use of our Services, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice. Laws may require us to hold certain information for specific periods. In other cases, we may retain data for an appropriate period after any relationship with you ends to protect ourselves from legal claims, or to administer its business.
Children Under 13 Years of Age
Degreed does not intend to collect information from children under the age of 13 or knowingly allow those individuals to create profiles. All Degreed Profiles stored are for Users ages 13 or older and those seeking higher education who state their age to be 13 years or older. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at firstname.lastname@example.org.
Information Protection and Security
When you submit information to Degreed, whether it is name or email, we do our utmost to ensure that information is protected against loss, misuse, alteration, destruction or unauthorized access. Degreed uses standard encryption tools such as SSL (Secure Socket Layer) to help protect personal information and to keep information collected secure. The privacy policies of linked sites may differ from those of Degreed. Degreed is not responsible for any loss or misuse of your username and password.
Degreed is responsible for the processing of personal data it receives, under the Privacy Shield Frameworks, and subsequently transfers to a third party acting as an agent on its behalf. Degreed complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, the UK and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Degreed is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Degreed will not use User personal Degreed Profile information except as described above, or as otherwise provided by law. In certain situations, Degreed may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We disclose information if requested to do so by a governmental entity or if we believe in good faith that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect our rights or property of our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public.
We provide Users with 24-hour access to their Degreed Profile after input by the applicable User. Users may also wish to amend or correct inaccuracies on information provided in the Degreed Profile. If a User wishes to correct such inaccuracies or make any other changes, that User's Degreed Profile can be accessed through our password protected access facility at https://degreed.com. Any information gathered is to the best of our knowledge collected lawfully and fairly through Degreed.com and all information is assumed accurate and up to date and only information which is adequate and not excessive to our purpose for collection is retained. Users may review, correct, update or change their Degreed Profile and the information therein at any time. From each Degreed account, Users may also opt out of receiving newsletters and certain other correspondence from Degreed. If a User wishes to delete his or her Degreed Profile, that User can do so in the Personal section of their Profile Settings. Once the User has arrived at the Profile Settings page the User can select "Delete Profile" and select "yes" to confirm that the User would like to delete his or her account. If a User is connected to an enterprise account, the User should direct any requests to the learning contact at their company.
In compliance with the EU-US and Swiss-US Privacy Shield Principles, Degreed commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this Privacy Statement should first contact Degreed Support at:Degreed
4305 Hacienda Drive
Pleasanton, CA 94588
Degreed has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, JAMS Privacy Shield Dispute Resolution. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
Finally, as a last resort and under limited circumstances, EU and Swiss individuals with residual privacy complaints in relation to adherence to these Privacy Shield Principles may invoke a binding arbitration option before the Privacy Shield Panel.
Address: 4305 Hacienda Drive
Pleasanton, CA 94588
We always enjoy hearing from you and appreciate your business. Should you nonetheless have unresolved concerns, you have the right to lodge a complaint with your local data protection authority.