When Citi transitioned to a SaaS learning vendor \u2014 away from an on-premise LMS \u2014 it forced a change in how they operated, which meant new processes and roles. Specifically, Citi had to make shifts across operations, technology, and L&D functions in order to be able to support the new model.<\/p>\n
Using Degreed, they set out to redefine what skills numerous roles within their organization actually needed. \u201cWe look at how we evaluate the skills for their employees and what changes we need to make so that they can find what they need, but we’ve had to look internally at their own departments to make changes for how we can reevaluate what we’re doing,\u201d said Peter Fox, Citi\u2019s Global Head of Digital Learning and Talent Technology.<\/p>\n
As part of that shift, Citi invested in three new roles:<\/p>\n
Citi created a governance team to make sure that their system is aligned with global strategy, while ensuring it\u2019s always being evaluated.<\/p>\n
Citi\u2019s L&D team hired a data and analytics specialist to look at the data they got back from employees. The goal is to leverage the data to make sure employees are getting what they need, and to inform larger strategy decisions.<\/p>\n
Innovation is a cross-functional role that keeps a pulse on what\u2019s happening in the industry and makes sure Citi remains innovative. This person also works with internal teams to understand their business problems and gaps, and then finds or creates solutions based on best practices happening in the industry.<\/p>\n
Want to know more about the learning journey at Citi? Read their recent success story below.<\/strong><\/p>\n\n\n
![\"read](\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/blue_read-more_1.5x-1.png\")
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