{"id":63617,"date":"2022-04-08T07:24:00","date_gmt":"2022-04-08T07:24:00","guid":{"rendered":"https:\/\/explore.local\/blog-archive\/flexibilite-assistance-valeur-3-notions-au-coeur-de-lexperience-client-de-degreed\/"},"modified":"2026-03-29T06:15:13","modified_gmt":"2026-03-29T06:15:13","slug":"flexibilite-assistance-valeur-3-notions-au-coeur-de-lexperience-client-de-degreed","status":"publish","type":"post","link":"https:\/\/degreed.com\/experience\/fr\/blog\/flexibilite-assistance-valeur-3-notions-au-coeur-de-lexperience-client-de-degreed\/","title":{"rendered":"Flexibilit\u00e9, assistance, valeur : 3 notions au c\u0153ur de l\u2019exp\u00e9rience client de Degreed"},"content":{"rendered":"\n<p>Dix&nbsp;clients sur dix referaient le m\u00eame choix.<\/p>\n\n\n\n<p>Voil\u00e0 ce que pensent les organisations les plus enthousiastes et satisfaites de Degreed. Alors bien s\u00fbr, on parle ici d\u2019une plateforme technologique, mais elle est bien plus que cela&#8230;<\/p>\n\n\n\n<p>Le succ\u00e8s de vente de <a rel=\"noreferrer noopener\" href=\"https:\/\/www.globenewswire.com\/news-release\/2021\/09\/02\/2291077\/0\/en\/More-than-20-Degreed-clients-win-Brandon-Hall-Group-HCM-Excellence-Awards.html\" target=\"_blank\">notre plateforme LXP prim\u00e9e<\/a> est ind\u00e9niable. Con\u00e7ue comme un <a href=\"https:\/\/degreed.com\/experience\/blog-archive\/ecosysteme-ouvert-vs-ferme-quelles-consequences-pour-votre-technologie-de-ld\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e9cosyst\u00e8me ouvert<\/a> qui lui permet de s\u2019adapter \u00e0 votre organisation, elle offre une porte d\u2019entr\u00e9e unique vers une exp\u00e9rience de formation sociale et personnalis\u00e9e gr\u00e2ce \u00e0 l\u2019IA. Facilement accessible \u00e0 tous les collaborateurs partout et \u00e0 tout moment, elle s\u2019int\u00e8gre avec une grande flexibilit\u00e9 \u00e0 votre syst\u00e8me informatique existant, au sommet de votre pile de technologies de formation.<\/p>\n\n\n\n<p>Mais lorsque vous optez pour Degreed, vous obtenez bien plus qu\u2019une solution intuitive.<\/p>\n\n\n\n<p>Vous gagnez un partenaire \u00e0 vos c\u00f4t\u00e9s. Plus pr\u00e9cis\u00e9ment, toute une \u00e9quipe de partenaires.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-1-8-2-1024x576.png\" alt=\"\" class=\"wp-image-37285\"\/><\/figure>\n\n\n\n<p>Des d\u00e9cennies d\u2019expertise industrielle. Une assistance de mise en production infatigable. Une attention particuli\u00e8re et une contribution active au succ\u00e8s continu et durable dans le d\u00e9ploiement.<\/p>\n\n\n\n<p>Voil\u00e0 quelques exemples parmi les nombreux commentaires re\u00e7us de la part de clients exigeants expliquant pourquoi ils ont choisi de faire confiance aux \u00e9quipes Degreed plut\u00f4t qu\u2019\u00e0 la concurrence. C\u2019est pr\u00e9cis\u00e9ment cette culture de l\u2019attention, soutenue par notre <a href=\"https:\/\/www.globenewswire.com\/news-release\/2021\/04\/13\/2209413\/0\/en\/Upskilling-platform-Degreed-raises-153-million-in-Series-D-Funding.html\" target=\"_blank\" rel=\"noreferrer noopener\">capacit\u00e9 financi\u00e8re robuste fond\u00e9e sur du capital-risque<\/a>, qui nous permet de continuer \u00e0 innover sur le march\u00e9 des technologies de formation.<\/p>\n\n\n\n<p>Degreed, c\u2019est plus de 600&nbsp;collaborateurs r\u00e9partis dans 16&nbsp;pays et 40&nbsp;\u00c9tats des \u00c9tats-Unis. Qui plus est, \u00ab&nbsp;ils sont tous ici pour une raison pr\u00e9cise et unique&nbsp;\u00bb, a d\u00e9clar\u00e9 Dan Levin, PDG de Degreed. \u00ab&nbsp;C\u2019est la m\u00eame raison pour laquelle je suis ici&nbsp;: faire de vous tous, de tous nos clients, des h\u00e9ros. Pour vous aider \u00e0 r\u00e9ussir. Vous guider dans votre parcours de formation et transformer votre exp\u00e9rience apprenante.&nbsp;\u00bb<\/p>\n\n\n\n<p>Pour <a href=\"https:\/\/get.degreed.com\/ibotta-case-study?utm_content=7018X000001dwFGQAY&utm_source=Degreed&utm_medium=BLG&utm_campaign=IbottaCaseStudy\" target=\"_blank\" rel=\"noreferrer noopener\">un client comme Ibotta<\/a>, soci\u00e9t\u00e9 am\u00e9ricaine de technologie mobile, ce succ\u00e8s s\u2019est traduit par la cr\u00e9ation d\u2019une exp\u00e9rience permettant \u00e0 ses collaborateurs d\u2019acqu\u00e9rir des comp\u00e9tences adapt\u00e9es \u00e0 leurs r\u00f4les actuels et futurs. \u00ab&nbsp;Nous cherchions \u00e0 leur proposer en temps r\u00e9el de nouvelles opportunit\u00e9s comme le mentorat, en les orientant et en les responsabilisant gr\u00e2ce \u00e0 des outils favorisant l\u2019autonomie&nbsp;\u00bb, explique Ryan Arpin, responsable L&D senior.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Un \u00e9cosyst\u00e8me ouvert port\u00e9 par l\u2019innovation<\/strong><\/h2>\n\n\n\n<p>Nous sommes particuli\u00e8rement fiers que notre public cible, \u00e0 savoir les utilisateurs finaux, se soit pleinement appropri\u00e9 notre plateforme. Ces deux&nbsp;derni\u00e8res ann\u00e9es, les collaborateurs issus de notre base de donn\u00e9es clients ont attribu\u00e9 en moyenne \u00e0 Degreed un score NPS (ou Net Promoter Score) de 40, d\u00e9passant les scores NPS de nos concurrents les plus proches, notamment EdCast et Cornerstone OnDemand.<\/p>\n\n\n\n<p>Et cela ne risque pas de changer. Pourquoi, nous demanderez-vous&nbsp;? Car notre feuille de route est claire.<\/p>\n\n\n\n<p>\u00ab&nbsp;Nous avons une mission et une strat\u00e9gie simples&nbsp;\u00bb, explique Dan Levin. \u00ab&nbsp;Nous avons con\u00e7u notre plateforme comme une plateforme ouverte et elle le restera. Nous nous int\u00e9grerons toujours, dans la mesure du possible, aux autres technologies, aux fournisseurs de contenu et \u00e0 toute fonctionalit\u00e9 de votre \u00e9cosyst\u00e8me. Cela fait partie de nos priorit\u00e9s.&nbsp;\u00bb<\/p>\n\n\n\n<p>\u00ab&nbsp;Jamais nous ne vous enfermerons dans un syst\u00e8me, ni ne restreindrons vos choix. Et m\u00eame pour les fonctionnalit\u00e9s natives, comme le reporting sur notre plateforme, nous vous aiderons toujours \u00e0 choisir une alternative si tel est votre choix&#8230; Nous aspirons \u00e0 fournir une formidable exp\u00e9rience utilisateur. Telle est notre mission.&nbsp;\u00bb<\/p>\n\n\n\n<p>La <a href=\"https:\/\/degreed.com\/experience\/blog-archive\/notre-programme-de-formation-engendre-des-transformations-majeures-dans-les-entreprises-du-monde-entier\/\" target=\"_blank\" rel=\"noreferrer noopener\">strat\u00e9gie de Degreed<\/a>, c\u2019est&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Fournir des donn\u00e9es plus compl\u00e8tes sur les comp\u00e9tences disponibles et les besoins de vos collaborateurs.<\/li><li>Faciliter l\u2019acquisition des comp\u00e9tences souhait\u00e9es et n\u00e9cessaires gr\u00e2ce \u00e0 du contenu pertinent et des exp\u00e9riences sur le terrain.<\/li><li>Offrir des solutions plus fluides pour acc\u00e9der aux fonctionnalit\u00e9s de base des LMS.<\/li><li>R\u00e9duire la valeur de rendement de nouvelles initiatives de formation.<\/li><li>Renforcer le r\u00f4le du L&D aupr\u00e8s de vos collaborateurs.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-2-6-2-1024x576.png\" alt=\"\" class=\"wp-image-37286\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Le succ\u00e8s client au c\u0153ur des relations<\/strong><\/h2>\n\n\n\n<p>Comment apportons-nous ces innovations \u00e0 nos clients&nbsp;? Gr\u00e2ce \u00e0 l\u2019ensemble de notre \u00e9quipe de collaborateurs avertis et passionn\u00e9s qui s\u2019emploient \u00e0 cr\u00e9er de la valeur.<\/p>\n\n\n\n<p>Notre \u00e9quipe cr\u00e9e un partenariat avec chacun de nos clients. Cette relation d\u00e9bute d\u00e8s le processus de vente et se consolide au fil du temps. Elle mise \u00e9galement sur la cr\u00e9ation d\u2019une communaut\u00e9, afin que nos clients puissent partager leurs r\u00e9ussites et leurs id\u00e9es.<\/p>\n\n\n\n<p>Nous aidons nos clients \u00e0 adopter notre plateforme et \u00e0 l\u2019optimiser pour r\u00e9pondre \u00e0 leurs besoins sp\u00e9cifiques. Ce faisant, nous les guidons \u00e0 travers elle pour qu\u2019ils puissent orienter leur strat\u00e9gie de formation vers des directions enti\u00e8rement nouvelles et tr\u00e8s attrayantes.<\/p>\n\n\n\n<p>Cela dit, nous ne pouvons pas toujours r\u00e9pondre \u00e0 toutes les exigences particuli\u00e8res car, vous vous en doutez, il y en \u00e9norm\u00e9ment&nbsp;! Nous prenons note des besoins et apportons des \u00e9volutions majeures pour palier les probl\u00e8mes les plus r\u00e9currents. Durant ce processus, nous travaillons main dans la main avec les clients qui influencent notre gamme de produits.<\/p>\n\n\n\n<p>Les membres de notre \u00e9quipe Exp\u00e9rience client (CX) b\u00e9n\u00e9ficient de plus de 13&nbsp;ann\u00e9es d\u2019exp\u00e9rience dans le secteur du L&D. De plus, la culture interne de Degreed en mati\u00e8re de collaboration et de partenariat transversal permet \u00e0 notre \u00e9quipe&nbsp;CX d\u2019orienter strat\u00e9giquement nos clients, leur offrant une valeur ajout\u00e9e consid\u00e9rable, sans oublier que l\u2019\u00e9quipe&nbsp;CX joue aussi un r\u00f4le actif pour Degreed. Ses principales comp\u00e9tences en d\u00e9veloppement sont le \u00ab&nbsp;conseil&nbsp;\u00bb et la \u00ab&nbsp;r\u00e9solution de probl\u00e8mes&nbsp;\u00bb.<\/p>\n\n\n\n<p>Aux c\u00f4t\u00e9s de notre \u00e9quipe CX internationale \u00e9volue \u00e9galement une \u00e9quipe d\u2019experts en conception d\u2019exp\u00e9riences de formation et en strat\u00e9gie de comp\u00e9tences pleinement mobilis\u00e9e. Elle a pour mission d\u2019acc\u00e9l\u00e9rer la r\u00e9ussite de votre strat\u00e9gie avec Degreed. Gr\u00e2ce \u00e0 ses conseils strat\u00e9giques et son leadership en mati\u00e8re de r\u00e9solution de probl\u00e8mes (allant de la cr\u00e9ation de strat\u00e9gies sur-mesure \u00e0 l\u2019\u00e9laboration de parcours de formation individuels), notre \u00e9quipe Services professionnels incite nos clients \u00e0 innover, \u00e0 s\u2019inspirer et \u00e0 int\u00e9grer des cultures apprenantes au sein de leurs \u00e9quipes et organisations. Nous sommes \u00e0 vos c\u00f4t\u00e9s pour vous aider \u00e0 y parvenir plus rapidement et encore mieux.<\/p>\n\n\n\n<p>Notre produit n\u2019est pas toujours parfait, alors, quand quelque chose ne se passe pas comme pr\u00e9vu, toute notre \u00e9quipe est sur le pont pour minimiser l\u2019impact sur nos clients. Aux c\u00f4t\u00e9s de nos \u00e9quipes Succ\u00e8s et Engagement, notre \u00e9quipe d\u2019assistance technique mondiale fournit une assistance 24&nbsp;h\/24 et 7&nbsp;j\/7 (assistance en direct en huit&nbsp;langues). L\u2019ann\u00e9e derni\u00e8re, le score CSAT (Customer Satisfaction) de notre service d\u2019assistance \u00e0 la client\u00e8le a une fois de plus d\u00e9pass\u00e9 la barre des 85&nbsp;%, refl\u00e9tant nos efforts constants pour d\u00e9passer les attentes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Vous souhaitez en savoir plus&nbsp;?<\/strong><\/h2>\n\n\n\n<p>Vous envisagez de devenir client chez nous&nbsp;? Discutez avec un <a href=\"https:\/\/degreed.com\/experience\/request-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">repr\u00e9sentant Degreed<\/a> d\u00e8s aujourd\u2019hui.<\/p>\n\n\n\n<p>N\u2019oubliez pas de t\u00e9l\u00e9charger notre rapport de recherche <a rel=\"noreferrer noopener\" href=\"https:\/\/get.degreed.com\/fr-fr\/how-the-workforce-learns-2021?utm_content=7014o000000KMQGAA4&utm_source=Degreed&utm_medium=OSE&utm_campaign=HWL\" target=\"_blank\"><em>Strat\u00e9gie Learning&nbsp;: Comment se forment r\u00e9ellement les collaborateurs&nbsp;?<\/em><\/a> pour d\u00e9couvrir 15&nbsp;actions \u00e0 mettre en place en vue de transformer la formation au sein de votre organisation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/get.degreed.com\/fr-fr\/how-the-workforce-learns-2021?utm_content=7014o000000KMQGAA4&utm_source=Degreed&utm_medium=OSE&utm_campaign=HWL\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/FR_fr_CTA-Banners_How-the-Workforce-Learns_1-copy-2-1024x264.jpg\" alt=\"\" class=\"wp-image-37287\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Dix&nbsp;clients sur dix referaient le m\u00eame choix. Voil\u00e0 ce que pensent les organisations les plus enthousiastes et satisfaites de Degreed. Alors bien s\u00fbr, on parle ici d\u2019une plateforme technologique, mais elle est bien plus que cela&#8230; Le succ\u00e8s de vente de notre plateforme LXP prim\u00e9e est ind\u00e9niable. Con\u00e7ue comme un \u00e9cosyst\u00e8me ouvert qui lui permet [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":63621,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[535],"post_folder":[],"class_list":["post-63617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-degreed-france"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Flexibilit\u00e9, assistance, valeur : 3 notions au c\u0153ur de l\u2019exp\u00e9rience client de Degreed - Degreed<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/degreed.com\/experience\/fr\/blog\/flexibilite-assistance-valeur-3-notions-au-coeur-de-lexperience-client-de-degreed\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Flexibilit\u00e9, assistance, valeur : 3 notions au c\u0153ur de l\u2019exp\u00e9rience client de Degreed\" \/>\n<meta property=\"og:description\" content=\"Dix&nbsp;clients sur dix referaient le m\u00eame choix. 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