{"id":89484,"date":"2026-07-30T19:34:51","date_gmt":"2026-07-30T19:34:51","guid":{"rendered":"https:\/\/degreed.com\/experience\/blog\/laboratoire-ia-rendre-coaching-invisible\/"},"modified":"2026-08-13T15:58:44","modified_gmt":"2026-08-13T15:58:44","slug":"laboratoire-ia-rendre-coaching-invisible","status":"publish","type":"post","link":"https:\/\/degreed.com\/experience\/fr\/blog\/laboratoire-ia-rendre-coaching-invisible\/","title":{"rendered":"Laboratoire IA : rendre le coaching invisible"},"content":{"rendered":"\n

Tout ce qui est pr\u00e9sent\u00e9 dans les contenus du laboratoire IA rel\u00e8ve d\u2019exp\u00e9rimentations en cours, sans garantie d\u2019int\u00e9gration future dans la suite de produits Degreed.<\/em><\/p>\n\n

Je devais faire un retour d\u00e9licat \u00e0 un membre de mon \u00e9quipe, et je redoutais vraiment cette conversation. Heureusement, mon coach Invisible avait rep\u00e9r\u00e9 le rendez-vous dans mon calendrier, et m\u2019a envoy\u00e9 un message sur Slack. Au lieu de me faire un rappel g\u00e9n\u00e9ral sur l\u2019art du \u00ab\u00a0retour constructif\u00a0\u00bb, il m\u2019a accompagn\u00e9 pas \u00e0 pas dans la pr\u00e9paration de cette conversation. Il m\u2019a aid\u00e9 \u00e0 identifier ce qui me stressait, les \u00e9carts de comp\u00e9tences et les points \u00e0 am\u00e9liorer, puis m\u2019a propos\u00e9 une mise en situation interactive pour m\u2019entra\u00eener \u00e0 la conversation que j\u2019allais r\u00e9ellement avoir.<\/p>\n\n

Cet exemple est totalement fictif, mais le prototype de coaching personnalis\u00e9 que je viens de d\u00e9crire existe bel et bien. Il s\u2019agit d\u2019Invisible, une exp\u00e9rience de notre laboratoire\u00a0IA<\/a>. Ce coach int\u00e8gre la formation directement dans le travail, dans les outils que vous utilisez d\u00e9j\u00e0, pour vous apporter une aide cibl\u00e9e et concr\u00e8te pr\u00e9cis\u00e9ment au moment o\u00f9 vous en avez besoin. <\/p>\n\n

Selon McKinsey<\/a>., les entreprises g\u00e8rent aujourd\u2019hui une dizaine de programmes de transformation chaque ann\u00e9e, soit cinq fois plus qu\u2019il y a 10\u00a0ans. Et personne n\u2019a envie d\u2019une autre plateforme, d\u2019une nouvelle interface ou d\u2019un \u00e9ni\u00e8me outil \u00e0 prendre en main. Le coaching devrait aller \u00e0 la rencontre des apprenants, avec le contexte, l\u2019expertise et les actions de formation qui correspondent aux besoins du moment. <\/p>\n\n

Int\u00e9grer la formation aux outils du quotidien<\/h2>\n\n

La premi\u00e8re couche de ce prototype est simple. L\u2019outil doit \u00eatre pr\u00e9sent l\u00e0 o\u00f9 se trouvent les \u00e9quipes\u00a0: Slack, Teams, par SMS, dans Gmail ou directement dans Claude, Gemini ou ChatGPT. Pas de login suppl\u00e9mentaire ni de plateforme d\u00e9di\u00e9e \u00e0 un seul usage.<\/p>\n\n

Rien de r\u00e9volutionnaire \u00e0 premi\u00e8re vue, mais dans la pratique, \u00e7a change beaucoup de choses. D\u2019une mani\u00e8re g\u00e9n\u00e9rale, un manager qui cherche comment faire un retour d\u00e9licat ne va pas se connecter \u00e0 une plateforme de formation pour trouver une r\u00e9ponse. Il va sans doute demander \u00e0 Claude. Et si Claude savait d\u00e9j\u00e0 comment l\u2019aider, avec suffisamment de contexte pour lui proposer un coaching personnalis\u00e9\u00a0? Le contexte, c\u2019est tout ce que le coach sait d\u00e9j\u00e0 sur vous et votre entreprise\u00a0: votre r\u00f4le, vos comp\u00e9tences et votre niveau de ma\u00eetrise, les priorit\u00e9s de l\u2019entreprise, voire vos donn\u00e9es de performance.<\/p>\n\n

Imaginez alors un coach qui vous accompagne l\u00e0 o\u00f9 vous \u00eates et conna\u00eet vos acquis\u00a0: les possibilit\u00e9s de formation seraient partout, m\u00eame dans votre quotidien.<\/p>\n\n

Monter en comp\u00e9tences \u00e0 partir de situations r\u00e9elles<\/h2>\n\n

Autre chose\u00a0: le coaching a surtout de l\u2019int\u00e9r\u00eat lorsqu\u2019il intervient au bon moment. Un coaching qui attend qu\u2019on aille le chercher quand on a un cr\u00e9neau de libre n\u2019est pas l\u00e0 quand on en a le plus besoin.<\/p>\n\n

La deuxi\u00e8me couche d\u2019Invisible repose donc sur des d\u00e9clencheurs bas\u00e9s sur des \u00e9v\u00e9nements. Un entretien d\u2019\u00e9valuation appara\u00eet dans votre calendrier\u00a0? Un jalon important approche\u00a0? Invisible rep\u00e8re ces moments dans les diff\u00e9rentes plateformes de l\u2019entreprise et propose un coaching en amont, qui transforme chaque action de formation en r\u00e9p\u00e9tition g\u00e9n\u00e9rale. Je n\u2019ai plus besoin d\u2019improviser\u00a0: mon coach a anticip\u00e9 le besoin et m\u2019a propos\u00e9 son aide au bon moment. Voil\u00e0 \u00e0 quoi ressemble la formation int\u00e9gr\u00e9e au travail.<\/p>\n\n

Adapter le coaching aux besoins de chacun<\/h2>\n\n

Invisible cr\u00e9e ce qu\u2019il appelle un \u00ab\u00a0programme\u00a0\u00bb\u00a0: une suite d\u2019\u00e9tapes con\u00e7ue pour une personne en particulier, en fonction de son objectif, de sa derni\u00e8re session et d\u2019un sc\u00e9nario adapt\u00e9 \u00e0 sa situation. Il analyse son profil, utilise son besoin pour \u00e9laborer le sc\u00e9nario et adapte la difficult\u00e9 avant m\u00eame le d\u00e9but de la session, comme le ferait un manager avec une m\u00e9moire infaillible et un capital temps illimit\u00e9.<\/p>\n\n

Revenons maintenant \u00e0 ma conversation \u00ab\u00a0retour constructif\u00a0\u00bb. Je n\u2019ai pas re\u00e7u une le\u00e7on g\u00e9n\u00e9rale sur la mani\u00e8re de faire passer un message difficile. \u00c0 la place, j\u2019ai b\u00e9n\u00e9fici\u00e9 d\u2019une aide pour la conversation que j\u2019allais avoir. Je me suis pr\u00e9par\u00e9 \u00e0 une situation concr\u00e8te, pas \u00e0 un sujet abstrait. Et l\u00e0, tout ce que propose le coach devient applicable.<\/p>\n\n

Il peut m\u00eame servir \u00e0 d\u00e9velopper la ma\u00eetrise de l\u2019IA dans l\u2019entreprise. Chez Degreed, par exemple, on utilise Invisible pour apprendre aux collaborateurs \u00e0 utiliser Claude, directement dans Claude. Invisible accompagne les utilisateurs au plus pr\u00e8s de leur situation, en s\u2019appuyant sur le contexte r\u00e9el fourni par les outils d\u00e9j\u00e0 connect\u00e9s \u00e0 l\u2019\u00e9cosyst\u00e8me d\u2019agents IA de l\u2019utilisateur. Les collaborateurs apprennent donc \u00e0 travailler avec l\u2019IA en faisant avancer une t\u00e2che en cours, et pas en suivant un module g\u00e9n\u00e9rique.<\/p>\n\n

Invisible, le coaching IA qui rend les progr\u00e8s visibles<\/h2>\n\n

Le coaching est peut-\u00eatre \u00ab\u00a0invisible\u00a0\u00bb, mais les r\u00e9sultats sont bien l\u00e0. Les collaborateurs sont mieux pr\u00e9par\u00e9s lorsqu\u2019une conversation difficile se pr\u00e9sente. Et les \u00e9quipes utilisent vraiment les outils d\u2019IA \u00e0 leur disposition, parce que le coaching y est directement int\u00e9gr\u00e9.<\/p>\n\n

Le monde \u00e9volue de plus en plus vite, et les modes d\u2019apprentissage doivent suivre la cadence. Un coaching qui intervient au bon moment, et s\u2019adapte \u00e0 la fois au contexte et \u00e0 l\u2019apprenant, r\u00e9pond bien mieux aux r\u00e9alit\u00e9s d\u2019un monde du travail en perp\u00e9tuel mouvement qui ne permet plus de planifier des formations \u00e0 l\u2019avance.<\/p>\n\n

Je dois le repr\u00e9ciser\u00a0: ce qui se passe dans le laboratoire\u00a0IA n\u2019a pas toujours vocation \u00e0 sortir du laboratoire\u00a0IA, et Invisible reste pour l\u2019instant une exp\u00e9rimentation. Mais nous le faisons \u00e9voluer chaque jour, ce qui veut aussi dire que vous pouvez encore participer \u00e0 l\u2019aventure.<\/p>\n\n

Si vous voulez voir o\u00f9 nous m\u00e8ne ce projet, suivez-moi ou \u00e9crivez-moi sur LinkedIn<\/a>. Je serai ravi de partager nos r\u00e9flexions et d\u2019avoir votre avis.<\/p>\n\n

\"\"<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

Tout ce qui est pr\u00e9sent\u00e9 dans les contenus du laboratoire IA rel\u00e8ve d\u2019exp\u00e9rimentations en cours, sans garantie d\u2019int\u00e9gration future dans la suite de produits Degreed. Je devais faire un retour d\u00e9licat \u00e0 un membre de mon \u00e9quipe, et je redoutais vraiment cette conversation. Heureusement, mon coach Invisible avait rep\u00e9r\u00e9 le rendez-vous dans mon calendrier, et […]<\/p>\n","protected":false},"author":126,"featured_media":89444,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[641],"tags":[],"post_folder":[],"class_list":["post-89484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation-in-learning"],"acf":[],"yoast_head":"\nLaboratoire IA : rendre le coaching invisible - Degreed<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment le laboratoire IA de Degreed propose un coaching personnalis\u00e9 directement dans Slack, Teams et diff\u00e9rents agents IA.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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