{"id":61434,"date":"2021-01-13T16:18:44","date_gmt":"2021-01-13T16:18:44","guid":{"rendered":"https:\/\/explore.local\/2021\/01\/13\/how-visa-created-a-learning-culture-for-20000-people\/"},"modified":"2025-04-04T19:44:11","modified_gmt":"2025-04-04T19:44:11","slug":"how-visa-created-a-learning-culture-for-20000-people","status":"publish","type":"post","link":"https:\/\/degreed.com\/experience\/blog\/how-visa-created-a-learning-culture-for-20000-people\/","title":{"rendered":"How Visa Created a Learning Culture for 20,000+ People"},"content":{"rendered":"\n

When the Visa L&D team reimagined workforce development, it wanted to create \u201can  organization that learns versus a learning organization.\u201d<\/p>\n\n\n\n

The nuance captured in that short phrase gets to the heart of what it means to have a worker-driven learning culture. For the credit card giant specifically, it meant making learning more intuitive and a larger part of people\u2019s daily routines. Visa wanted to align learning more closely with ever-emerging business needs, encourage lifelong learning, adapt learning programs by region, and position learning as a company priority.<\/p>\n\n\n\n

Central to these efforts was the creation of a comprehensive learning technology ecosystem through Visa University, which has offered all 20,000 Visa employees globally a wide range of learning experiences.<\/p>\n\n\n\n

But like any organization, Visa University experienced growing pains. The learning experience platform (LXP) the company had at the time was difficult to search, and people used it less and less. Because the LXP didn\u2019t provide the L&D team efficient ways to curate content<\/a>, people were overwhelmed with options and struggled to find the relevant resources they needed.<\/p>\n\n\n\n

\u201cWe always knew there would need to be a front door from which people would arrive, socialize, collaborate, and get personalized recommendations around different ways they could skill up, whether it be for their role or for something else they were interested in, or because somebody shared something with them,\u201d said Gordon Trujillo, Vice President and Global Head of Learning Enablement at Visa University. \u201cThat’s where Degreed came into the picture.\u201d<\/p>\n\n\n\n

\""We<\/figure>\n\n\n\n

Connecting Best-of-Breed Solutions<\/strong><\/h2>\n\n\n\n

A hallmark of the Visa approach is incorporating into its digital learning ecosystem \u2014 through APIs and technical integrations \u2014 a wide range of technologies that the L&D team deems best of breed.<\/p>\n\n\n\n

For example, \u201cWe had multiple investments for content that were disparate all across the ecosystem,\u201d Trujillo said, adding some business units were essentially duplicating the efforts of others, inefficiently creating similar content. <\/p>\n\n\n\n

Launched at Visa in March 2020, Degreed helped to drive a learning culture that tied it all together, Trujillo said. \u201cNow the business has a better handle on driving a unified experience across everybody at the company\u2026 Degreed was the key for us to bring together curated assets that were built, bought, or borrowed.\u201d<\/p>\n\n\n\n

\""Degreed<\/figure>\n\n\n\n

New Ways of Working <\/strong><\/h2>\n\n\n\n

It didn\u2019t take long for a majority of Visa employees to start using Degreed. Only four months after Visa launched Degreed, 65% had logged on. And the L&D team had already integrated 80,000 assets from which it could curate; with the user data that Degreed generates<\/a>, the team has more information to help it choose the best sources for its learning plans.<\/p>\n\n\n\n

The challenges Visa faced with its prior LXP are a thing of the past. With Degreed, the Visa L&D team: <\/p>\n\n\n\n