{"id":61542,"date":"2021-07-14T18:07:49","date_gmt":"2021-07-14T18:07:49","guid":{"rendered":"https:\/\/explore.local\/2021\/07\/14\/look-inside-citibank-verizon-ericsson-lxp\/"},"modified":"2025-04-04T19:49:15","modified_gmt":"2025-04-04T19:49:15","slug":"look-inside-citibank-verizon-ericsson-lxp","status":"publish","type":"post","link":"https:\/\/degreed.com\/experience\/blog\/look-inside-citibank-verizon-ericsson-lxp\/","title":{"rendered":"A Look Inside the Citibank, Verizon, &#038; Ericsson LXP Blueprint"},"content":{"rendered":"\n<p>After the financial crisis, Citibank didn\u2019t invest in L&D for several years. Instead, the company relied on one old-fashioned <a href=\"https:\/\/degreed.com\/experience\/blog\/differences-between-hcm-lms-lxp\/\" target=\"_blank\" rel=\"noreferrer noopener\">learning management system<\/a> (LMS) and hundreds of disparate SharePoint sites to deliver training globally. As a result, people there had a hard time finding and managing their learning. But then Citi unleashed a learning experience platform (LXP), giving Degreed an essential role in the company\u2019s learning tech ecosystem.<\/p>\n\n\n\n<p>L&D teams around the world have done the same in recent years, striving to get more from learning solutions while elevating the LXP platform to prominence, according to a new Degreed-commissioned report by industry analyst Josh Bersin, President and Founder of Bersin & Associates.<\/p>\n\n\n\n<p>\u201cAs companies focus heavily on employee experience, wellbeing, and self-development, more and more energy is focused on making learning easy, accessible, and relevant,\u201d Bersin says. \u201cThe LXP is now at the heart of this crusade.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-1-12-1024x576.png\" alt=\"External Hiring is Expensive.  &quot;As companies focus heavily on employee experience, wellbeing, and self-development, more and more energy is focused on making learning easy, accessible, and relevant. The LXP is now at the heart of this crusade.&quot; \" class=\"wp-image-35234\"\/><\/figure>\n\n\n\n<p>That\u2019s certainly true at Ericsson, Verizon, and a global energy services company that remained anonymous \u2014 three more Degreed clients that put Degreed firmly at the center of their learning tech stacks. Not only is Degreed used to find, discover, and recommend learning content, but at times it\u2019s used to create a \u201cplace of liberation,\u201d as Bersin says, where any expert within the organization can share content and teach new skills.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ericsson: Optimizing Learning<\/h2>\n\n\n\n<p>When Vidya Krishnan started in the CLO role at the 140-year-old telecommunications company, she found an academy structure in place. It was sponsored by the business, filled with valuable technology and leadership content, and highly regarded. But people still struggled to find the learning content they needed.<\/p>\n\n\n\n<p>As soon as Degreed was rolled out, the system started to intelligently recommend learning.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-2-1-5-1024x576.png\" alt=\"Ericsson LXP: &quot;As soon as Degreed was rolled out, the system started to intelligently recommend learning.&quot;\" class=\"wp-image-35235\"\/><\/figure>\n\n\n\n<p>\u201cEricsson now uses Degreed\u2019s front end to identify an employee\u2019s role, tenure, and learning history and then recommend and suggest content relevant to his or her job,\u201d Bersin says. \u201cVidya also believes that the \u201cunit of learning\u201d is not an individual but a team. So she is working with Degreed to build more team-based learning functionality in the platform. She is also advancing tools to create more credentials, certifications, and demonstrated capabilities. In the telecommunications industry, this is critical.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Verizon: Delivering on Needs<\/h2>\n\n\n\n<p>Learning needs at the wireless network operator are vast, with the company training people on every possible technology as well as sales and service, management, and leadership.<\/p>\n\n\n\n<p>Not only did Degreed make it easy for employees to find the learning they needed, but the company also tapped the power of <a href=\"https:\/\/degreed.com\/experience\/blog\/create-pathways\/\" target=\"_blank\" rel=\"noreferrer noopener\">custom learning Pathways<\/a> so employees all over Verizon could build custom journeys.<\/p>\n\n\n\n<p>Amid myriad learning management tools at Verizon, the LXP is now core to delivering solutions. And as the company implements Workday, \u201cVerizon is now rationalizing its job architecture to simplify and streamline jobs across the company. Once that work is complete, Verizon plans to look at the skills data in Degreed and integrate and coordinate it with the Workday Skills Cloud, which aligns skills to every employee HR transaction,\u201d Bersin says.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Global Energy Services Company: Supporting All Major Functions<\/h2>\n\n\n\n<p>In the 1990s, a global energy and oil services company invested in Saba, a pioneering LMS. Following the BP oil spill in the Gulf of Mexico, the company refocused workforce development on operational training, skill-based training, and rigorous safety and compliance instruction.<\/p>\n\n\n\n<p>Originally, Degreed was intended to be the \u201cfront end\u201d to the LMS. Over time, however, Degreed has become the core of the company\u2019s learning solution, and Saba is only a node. And as Bersin notes, Degreed is now used by all major functions in the company.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Citibank: Providing Smart Solutions&nbsp;<\/h2>\n\n\n\n<p>The LMS at the financial services company still has a place and continues to be important, but it no longer manages or tracks learning programs now enabled by the Degreed LXP.<\/p>\n\n\n\n<p>The LMS only houses old-fashioned SCORM-compliant courses (typically compliance programs) and is also used to schedule events, classroom training, or in-person conferences. \u201cDegreed has become a \u2018marketplace\u2019 for all sorts of content,\u201d Bersin says. And the LMS is only one source behind it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-3-7-1024x491.png\" alt=\"Citi LXP: &quot;Degreed has become a 'marketplace' for all sorts of content. And the LMS is only one source behind it.&quot;\" class=\"wp-image-35236\"\/><\/figure>\n\n\n\n<p>This solution has become amazing. For example, if someone puts \u201cagile methodology\u201d into the system, Degreed can figure out who is an expert in this skill, what content and programs are most useful and popular, and eventually what adjacent skills are needed. \u201cCitibank leaders understand that once a company selects a technology platform, it\u2019s very hard to change,\u201d Bersin says. \u201cThe company\u2019s investment in Degreed has paid off well.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/get.degreed.com\/en\/lxp-becomes-center-of-corporate-learning\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-CTA-4.png\" alt=\"The LXP Becomes the Center of Corporate Learning\" class=\"wp-image-35232\"\/><\/a><\/figure>\n\n\n\n<p>Want to see more? <a href=\"https:\/\/get.degreed.com\/en\/lxp-becomes-center-of-corporate-learning\" target=\"_blank\" rel=\"noreferrer noopener\">Download the full report<\/a> to read more about the Verizon, Ericsson, and Citibank LXP stories. Think you\u2019re interested in an LXP as well? <a href=\"https:\/\/degreed.com\/experience\/request-demo\" target=\"_blank\" rel=\"noreferrer noopener\">Contact a Degreed representative<\/a> to get started.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn all about how Citibank, Verizon, &#038; Ericsson implemented and use their LXPs in a new report by industry analyst Josh Bersin.<\/p>\n","protected":false},"author":129,"featured_media":61548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[572,579],"tags":[587,562,567],"post_folder":[],"class_list":["post-61542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation-in-learning","category-learning-development-strategy","tag-josh-bersin","tag-learning-experience","tag-learning-experience-platform"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Degreed\u2019s LXP in Action: An Industry Analysis - Degreed<\/title>\n<meta name=\"description\" content=\"Learn all about how Citibank, Verizon, &amp; 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