{"id":62532,"date":"2024-06-13T17:07:07","date_gmt":"2024-06-13T17:07:07","guid":{"rendered":"https:\/\/explore.local\/2024\/06\/13\/as-hr-pivots-make-ld-the-hero-of-the-employee-experience\/"},"modified":"2025-04-04T20:34:09","modified_gmt":"2025-04-04T20:34:09","slug":"as-hr-pivots-make-ld-the-hero-of-the-employee-experience","status":"publish","type":"post","link":"https:\/\/degreed.com\/experience\/blog\/as-hr-pivots-make-ld-the-hero-of-the-employee-experience\/","title":{"rendered":"As HR Pivots, Make L&amp;D the Hero of the Employee Experience"},"content":{"rendered":"\n<p>The number of unemployed workers per open job <a href=\"https:\/\/www.bls.gov\/charts\/job-openings-and-labor-turnover\/unemp-per-job-opening.htm\" target=\"_blank\" rel=\"noreferrer noopener\">has decreased over 15 years<\/a>, and there are now more available positions than people to fill them. It\u2019s putting the squeeze on today\u2019s already tight labor market, and Talent and HR executives don\u2019t always have clear ways to ensure their companies have the skilled talent they need.<\/p>\n\n\n\n<p>A recent <a href=\"https:\/\/hbr.org\/2024\/05\/hrs-new-role\" target=\"_blank\" rel=\"noreferrer noopener\">Harvard Business Review article<\/a> offered a fix: Refocus HR from its decades-long emphasis on cost-cutting to an employee experience that prioritizes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Employee retention<\/li>\n\n\n\n<li>Employee engagement<\/li>\n\n\n\n<li>Minimal restructuring<\/li>\n\n\n\n<li>Dexterity<\/li>\n\n\n\n<li>Stability<\/li>\n<\/ul>\n\n\n\n<p>Spot on, HBR. And to advance the conversation even further, we\u2019d like to emphasize just how much learning can help. We say, L&D to the rescue!&nbsp;<\/p>\n\n\n\n<p>Workforce development is a critical part of employee engagement strategy, yet <a href=\"https:\/\/www.deloitte.com\/ug\/en\/issues\/work\/skills-based-organizations.html\" target=\"_blank\" rel=\"noreferrer noopener\">90% of HR leaders<\/a> say they cannot effectively anticipate the skills their workers need over the next three years with the technology they have today.&nbsp;<\/p>\n\n\n\n<p>An L&D team\u2019s superpower (helping employees grow their skills) and weapon of choice (learning technology) are exactly what Talent and HR leaders need to increase employee engagement\u2014and achieve business goals.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-1-5-1-1024x576.jpg\" alt=\"\" class=\"wp-image-42644\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Retention: Dodging the Cost of Turnover<\/h2>\n\n\n\n<p>Nearly half of workers (48%) would consider <a href=\"https:\/\/www.shrm.org\/topics-tools\/news\/all-things-work\/how-learning-development-can-attract-and-retain-talent\" target=\"_blank\" rel=\"noreferrer noopener\">switching jobs to update their skills<\/a>, but over 60% say they\u2019d stay at their jobs if provided upskilling opportunities. And according to HBR, business leaders vastly underestimate the cost of employee turnover; many cite a cost of $4,000 per employee, which covers only the administrative expense of rehiring. But HR and L&D professionals know that hiring <em>and then training<\/em> a replacement costs far more.<\/p>\n\n\n\n<p>L&D can help HR make the true turnover cost clear\u2014by championing a strategy that helps retain workers and their skills.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-4-3-1-1024x576.jpg\" alt=\"\" class=\"wp-image-42640\"\/><\/figure>\n\n\n\n<p>What is that strategy? Personalized learning at scale. Employees are <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/topics\/talent\/organizational-skill-based-hiring.html\" target=\"_blank\" rel=\"noreferrer noopener\">more likely to remain at a company<\/a> that gives them agency and choice in how they apply their skills. Unfortunately, only 26% of workers believe their company treats them as whole individuals who can make unique contributions to the organization.<\/p>\n\n\n\n<p>HR can help keep staff from straying by working with L&D to create personalized learning journeys for each employee. Matching individuals with the right learning paths to help them grow\u2014at scale\u2014might seem like a Herculean task. But learning technologies, which are increasingly driven by AI, can tackle this task in minutes.<\/p>\n\n\n\n<pre class=\"wp-block-verse\">How can Degreed help?\nDegreed LXP+ drives better retention in key roles, with <a href=\"https:\/\/degreed.com\/experience\/blog\/orchestrating-all-learning-navigating-a-skills-based-future-with-degreed\/\">turnover decreasing from 10% to 2%<\/a> for some employee groups.<\/pre>\n\n\n\n<h2 class=\"wp-block-heading\">Engagement: Using Data to Tell the Whole Story<\/h2>\n\n\n\n<p>According to HBR, executives rarely understand the reality of the employee experience. For example, executives often believe that employees are more well-off financially than those workers actually are. L&D can help HR by pulling together disparate data that, taken together, tells the true story of the employee experience. This data includes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Absenteeism rates (HR)<\/li>\n\n\n\n<li>Incidents of illness and disability (HR)<\/li>\n\n\n\n<li>Use of employee assistance programs (HR)<\/li>\n\n\n\n<li>Engagement surveys (L&D)<\/li>\n<\/ul>\n\n\n\n<p>L&D should keep an eye on learning program engagement, too. If employees aren\u2019t using the pathways available to them, your company won\u2019t see benefits. You may need to invest in a more robust learning technology solution if your current one isn\u2019t cutting it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-2-3-1-1024x576.jpg\" alt=\"\" class=\"wp-image-42643\"\/><\/figure>\n\n\n\n<p>If you&#8217;re an HR leader who sees evidence of a poor employee experience, work with L&D to find a solution: <a href=\"https:\/\/www.shrm.org\/topics-tools\/news\/all-things-work\/how-learning-development-can-attract-and-retain-talent\" target=\"_blank\" rel=\"noreferrer noopener\">71% of workers<\/a> say job training and workforce development increases their job satisfaction. In other words, learning opportunities increase employee engagement. Workers feel more confident, get more done faster, and feel more accomplished.<\/p>\n\n\n\n<pre class=\"wp-block-verse\">How can Degreed help?\nWith Degreed, <a href=\"https:\/\/degreed.com\/experience\/blog\/ericsson-takes-on-5g-future-with-degreed\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ericsson reduced its overall learning spend by 50%<\/a> while increasing learning completions by 62% and learning hours by 24%.<\/pre>\n\n\n\n<h2 class=\"wp-block-heading\">Restructuring: Choosing Agility over Rigidity<\/h2>\n\n\n\n<p>As HBR illustrates, leaders often respond to changing business environments with restructuring. As the pace of change has increased, so have reorgs, leaving employees constantly recovering from the shock. Amid all the turmoil, productivity can tank.<\/p>\n\n\n\n<p>If your company does restructure, L&D can help HR build in more agility. A whopping <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/topics\/talent\/organizational-skill-based-hiring.html\" target=\"_blank\" rel=\"noreferrer noopener\">85% of executives<\/a> agree that companies should be more agile when organizing work so they can adapt quickly to market changes, and 77% say it\u2019s critical to flexibly move skills to where the work is.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-3-4-1-1024x576.jpg\" alt=\"\" class=\"wp-image-42641\"\/><\/figure>\n\n\n\n<p>More and more, work is performed across functional boundaries\u2014highlighting the growing importance of emphasizing skills over job titles. <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/topics\/talent\/organizational-skill-based-hiring.html\" target=\"_blank\" rel=\"noreferrer noopener\">Nearly three-quarters of workers (71%) <\/a>do work that\u2019s outside the scope of their job descriptions, while only a quarter do the same work as co-workers who have the same title or work at the same level.<\/p>\n\n\n\n<p>With skill data generated by learning technology, L&D can arm other leaders with the information they need to deploy skills with agility. With the right learning technology, L&D can understand the skill mix of individual employees, of teams, and of departments. Using this data, business leaders can create cross-functional teams assigned to specific projects\u2014or recommend training that adds valuable needed skills to the mix.<\/p>\n\n\n\n<p>Consider streamlining the process even further by integrating learning tech with an internal talent marketplace. <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/topics\/talent\/organizational-skill-based-hiring.html\" target=\"_blank\" rel=\"noreferrer noopener\">More than half of workers<\/a> switch employment models during their careers, moving from permanent full-time jobs to freelancing to gig work\u2014or finding projects through internal talent marketplaces.<\/p>\n\n\n\n<pre class=\"wp-block-verse\">How can Degreed help?\n- Individual employee skill profiles allow you to see who has the skills you need. Profiles follow employees so you can quickly leverage individuals for projects.\n- <a href=\"https:\/\/degreed.com\/experience\/academies\/\">Degreed Academies<\/a> makes it fast and easy to upskill or reskill workers.<\/pre>\n\n\n\n<h2 class=\"wp-block-heading\">Dexterity: Pivoting from the Bottom Up<\/h2>\n\n\n\n<p>The skills gap is growing, and the further behind your company is, the less it\u2019ll be able to adapt to changes. HBR notes that a more skills-centered company structure can minimize the stress of frequent reorgs while keeping the company agile.&nbsp;<\/p>\n\n\n\n<p>A company\u2019s ability to pivot relies on how quickly employees learn new skills. <a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/at\/Documents\/human-capital\/at-deloitte-rethink-your-learning-approach.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Two thirds of workers (65%)<\/a> say the skills they need in order to perform well in their jobs have changed in the past two years\u2014and they struggle to keep up with constantly changing requirements. Likewise, keeping up with skills requirements companywide can seem like a monumental task for Talent and HR executives.<\/p>\n\n\n\n<p>And that\u2019s where L&D can swoop in and help save the day yet again.<\/p>\n\n\n\n<p>Best-in-class learning platforms generate valuable skills data to guide employee engagement strategy and business decisions. When executives have a clear picture of the company\u2019s collective skills, they can make smarter decisions about how to pivot in the face of disruption.<\/p>\n\n\n\n<p>To deliver the best insights for making business decisions, look at more than just skills data. <a href=\"https:\/\/degreed.com\/experience\/blog\/bridging-ld-and-c-suite-gap\/\" target=\"_blank\" rel=\"noreferrer noopener\">Connect training to business results and feedback metrics<\/a>. For functional or technical skills, link to performance metrics like sales growth or the reduction of software bugs. For softer skills, conduct peer reviews and customer surveys.<\/p>\n\n\n\n<pre class=\"wp-block-verse\">How can Degreed help?\nDegreed LXP+ provides <a href=\"https:\/\/degreed.com\/experience\/blog\/orchestrating-all-learning-navigating-a-skills-based-future-with-degreed\/\" target=\"_blank\" rel=\"noreferrer noopener\">35% more efficient upskilling<\/a>.<\/pre>\n\n\n\n<h2 class=\"wp-block-heading\">Stability: Having Employees\u2019 Backs<\/h2>\n\n\n\n<p>According to HBR, stress is a huge problem plaguing the employee experience, but many leaders focus on stress <em>relief<\/em> strategies rather than stress <em>prevention<\/em>. Stress is a normal part of work and business, so avoiding all stressors isn\u2019t a solution. Instead, L&D can help employees feel more capable of tackling uncertainty amid technology disruptions\u2014especially if they believe their employers are fully invested in their learning.<\/p>\n\n\n\n<p>Today\u2019s rapid pace of technological advancement can stress employees out, especially those who feel less confident in their tech skills. They worry robots and computers will take their jobs. Conversely, <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/topics\/talent\/organizational-skill-based-hiring.html\" target=\"_blank\" rel=\"noreferrer noopener\">61% of executives<\/a> say AI and automation will drive their organizations to a skills-based workplace model. L&D can make peace between these disparate perspectives by embracing technologies that benefit employees.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/Blog-in-post-3-copy-1024x576.jpg\" alt=\"\" class=\"wp-image-42642\"\/><\/figure>\n\n\n\n<p>Upskill workers so they can use AI and automation in their work and make themselves more productive and marketable. Communicate that technology won\u2019t <em>replace<\/em> employees and will instead <em>empower<\/em> them. Set an example yourself by leveraging AI- or automation-powered learning technology in your own workflow.<\/p>\n\n\n\n<p>Offering learning opportunities shows employees your company values its people. In turn, they\u2019re more likely to want to invest in your company by giving it their all. But empowering employees to <em>use<\/em> the opportunities they\u2019re afforded is critical. Help leaders understand that <a href=\"https:\/\/www.shrm.org\/topics-tools\/news\/all-things-work\/how-learning-development-can-attract-and-retain-talent\" target=\"_blank\" rel=\"noreferrer noopener\">65% of workers<\/a> want employers to pay for training and let them learn during work hours. Emphasize that doing so also boosts DEIB efforts by leveling the field for all employees, not just those with the extra income and time to invest in their careers.<\/p>\n\n\n\n<pre class=\"wp-block-verse\">How can Degreed help?\nDegreed products use AI and automation to help you find skill gaps, personalize learning, and measure the success of your programs.<\/pre>\n\n\n\n<h2 class=\"wp-block-heading\">Be the hero for Talent and HR executives.<\/h2>\n\n\n\n<p>L&D departments are uniquely positioned to help Talent and HR shift from cost-cutting to improving the employee experience. By working together, L&D and HR can help increase employee engagement, employee retention, and business dexterity while reinforcing stability and minimizing restructuring amid changing business environments.<\/p>\n\n\n\n<p>As HR and Talent executives shift their focus toward improving the employee experience, use this opportunity to show how L&D can be a true partner to the C-suite. Talent and HR leaders need your help understanding how L&D can play a big role in ensuring a successful employee engagement strategy just as much as you need their support for critical initiatives like implementing a new learning technology.&nbsp;<\/p>\n\n\n\n<p>L&D professionals can start by sharing that Degreed helps onboard employees faster, pays for itself in six months and delivers <a href=\"https:\/\/degreed.com\/experience\/blog\/orchestrating-all-learning-navigating-a-skills-based-future-with-degreed\/\" target=\"_blank\" rel=\"noreferrer noopener\">312% ROI<\/a>. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ready to find out more? <\/h2>\n\n\n\n<p>See how you can <em>Win Learning and Influence the C-Suite<\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/get.degreed.com\/roi-workbook?utm_campaign=OTH-PRNT--LXP-ENG-BusinessOutcome-02_24&utm_source=linkedin&utm_medium=social\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/explore.degreed.com\/wp-content\/uploads\/2025\/04\/How-to-Win-Learning_Blog-CTA-1.png\" alt=\"\" class=\"wp-image-42322\" style=\"width:840px;height:auto\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The number of unemployed workers per open job has decreased over 15 years, and there are now more available positions than people to fill them. It\u2019s putting the squeeze on today\u2019s already tight labor market, and Talent and HR executives don\u2019t always have clear ways to ensure their companies have the skilled talent they need. [&hellip;]<\/p>\n","protected":false},"author":79,"featured_media":62539,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[580],"tags":[558],"post_folder":[],"class_list":["post-62532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workforce-business-impact","tag-employee-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>As HR Pivots, Make L&amp;D the Hero of the Employee Experience - Degreed<\/title>\n<meta name=\"description\" content=\"See why learning programs are exactly what Talent and HR leaders need to increase employee engagement\u2014and to achieve business goals.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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