Align Your CHROs, CLOs, and CIOs to Grow AI Adoption

Susie Lee

mardi 28 octobre 2025

Partager

AI fatigue is real, and it’s becoming a barrier to business outcomes.

Continuous rollouts of new tools without sufficient time to adapt is leading to change fatigue, fragmented adoption, and disengagement. When employees are overwhelmed or feel unsupported, productivity drops and performance stalls.

Yet, your business still needs the adoption to stay relevant, see the ROI, and grow your business.

As a leader, you can make it easier.

In moments like these, you need a united front and a confident workforce more than ever. Organizations where CHROs and CIOs align on AI upskilling, cross-functional collaboration, and ethical governance, companies are three times more likely to develop a Gen AI-ready workforce. 

To get there, key members of the C-suite have to band together and give employees the leadership and guidance they need to grow. 

Why CHROs, CLOs, and CIOs for AI Adoption?

As you start to see this large-scale workforce transformation for what it is—people who need to learn a new technology—it’s obvious why the key stakeholders here are Chief Human Resource Officers (CHROs), Chief Learning Officers (CLOs), Chief Talent Officers (CTOs), and Chief Information Officers (CIOs). 

Framing it this way also showcases why these teams have to come together to be effective at readying their workforce for AI.

The Art of AI Alignment

Employees aren’t resisting AI, they’re resisting the confusion that comes with it. 

They’re tired of unclear expectations, shifting tools, and too few answers. To drive meaningful adoption, align HR, L&D, and IT around a common goal: delivering clarity and direction that ties directly to business outcomes. When people understand the “why” and the “how,” adoption becomes progress instead of pressure.

Once you’ve got buy-in from all the leaders, here’s what you have to work together to do:

1. Establish a framework with clear AI guidance.

Above all else, people need to know what they can do with AI and what they can’t. No employee wants to be the one putting the company at risk, but without a clear strategy and framework, they’re left to guess. Whether it’s what platforms they use, how they use them, or what they can use them for, people need the guardrails. 

Here are some questions you can consider when creating AI guidance:

• What is safe AI use? 
• What does it mean to use AI responsibly at your company? 
• Are there any AI regulations your company is subject to? (e.g., the EU AI Act)
• Which platforms can they use? Which can’t they? Why?
• What work can be done by AI and what can’t? (This one may require a little experimentation.)
• What are the expectations for employees?
  

2. Establish a plan of action.

As the leaders in the midst of a full-scale workforce transformation, you need clear delineation for which departments will handle which aspects of adoption. For example, there may be some portions of the transformation that are best-served by certain teams and other components that could be owned by any function. Clarity is key.

Here are some questions to consider as you make your plan:

• Who will be responsible for AI tool governance?
• Who will communicate AI guidance, news, and information with the workforce?
• Who will create the learning and upskilling opportunities in AI?
• How will your employees learn to use AI appropriately?
• How will you all work together on a daily, weekly, or monthly cadence to stay in sync?

Boost AI Adoption with a United Front

Why are organizations with aligned leaders so much more likely to have a team that’s ready for AI? Because that alignment gives employees two key components of successful Gen AI learning: Support and infrastructure.

Once aligned, you can empower your employees to develop the confidence needed to easily adopt AI through learning experiences—both hands-on AI practice and self-guided learning resources.

As part of that learning, they can also experiment with AI within the new guardrails. Experiential learning is one of the best ways to develop skills and in the process of trial and error, your employees will also be able to suss out the value of different AI tools for different use cases across your organization.

That confidence they’ll develop is the key to beating AI fatigue. Compared to others, Very Confident Gen AI users are:

• Nearly twice as likely to use Gen AI daily
• 4x more likely to apply it to real problems
• 32% more likely to learn on the job
• 38% more likely to get support from peers and mentors
• 77x more likely to engage with and become proficient using Gen AI

With confidence, your employees are no longer wasting brain power trying to figure it all out. Instead, they have the resources, the limitations, and the expectations. They approach AI refreshed. They can experiment and grow with renewed energy.